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Welcome to AceMccQe, your trusted platform for comprehensive MCCQE exam preparation. We are committed to your success and strive to provide you with the highest-quality learning experience.
At AceMccQe, customer satisfaction is our top priority. This Refund Policy outlines the conditions under which refunds may be requested for our subscription-based preparatory products.
Our goal is to deliver the most reliable and effective study resources to help you achieve your goals. To maintain fairness and transparency, our refund policy ensures clarity for all users while upholding the quality and integrity of our services.
Please note that AceMccQe follows a strict refund policy — refunds, cancellations, or subscription changes are generally not permitted, except as explicitly stated in this agreement.
At AceMccQe, we review all refund requests on a case-by-case basis for products purchased directly through our platform. Each request is evaluated individually and determined based on the specific circumstances. Please note that all refund decisions made by AceMccQe are final.
Refund requests must be submitted within 24 hours of your initial subscription purchase.
After this 24-hour period, no refunds will be issued under any circumstances.
Customers may request a refund within 24 hours of activating any subscription.
To be eligible, please contact our support team at support@acemccqe.com, explaining the reason for your refund request. Include any supporting materials such as screenshots, videos, or evidence if applicable.
Refunds are not eligible if the user has accessed or used 10% or more of the QBank database or launched any other learning resources.
If the request is approved, a pro-rated refund may be provided based on the unused portion of the QBank subscription.
A 10% cancellation fee (or a minimum of $10) will apply to all refund requests to cover administrative and processing costs.
Additional fees charged by Stripe or other payment platforms may also apply.
Refunds may be granted in cases where persistent technical issues prevent users from accessing or using the service effectively, despite following all troubleshooting steps.
Please contact AceMccQe Support before submitting a refund request to resolve any technical issues.
At AceMccQe, we continuously strive to maintain the highest quality standards.
We recommend exploring our demo version before purchasing to ensure our products meet your expectations.
AceMccQe reserves the right to issue refunds at its discretion in exceptional circumstances—such as medical emergencies, job loss, or other unforeseen events that prevent continued use of the service.
We take all claims of unauthorized purchases seriously.
Using Stripe’s advanced fraud detection tools (Radar), we investigate all such claims.
If verified, a full refund will be promptly issued to the affected customer.
All transactions at AceMccQe are processed through Stripe, a trusted global payment processor.
Your payment information is encrypted and protected using industry-standard security protocols.
Stripe’s fraud prevention systems ensure safe and secure transactions for all customers.
In the event of a duplicate purchase, please notify our support team.
Once verified, we will promptly refund the duplicate charge to maintain fairness and transparency.
Your satisfaction is our priority.
We offer a Satisfaction Guarantee that allows customers to explore our services with confidence.
Trial Period: You can review and experience our QBank and self-assessment tools during the trial period before committing.
Customer Feedback: We value your input and continually improve based on customer feedback.
Commitment: Our support team is dedicated to resolving any concerns and ensuring a positive learning experience.
Refunds will only be issued if users comply with our Terms and Conditions, including:
Authorized usage of subscription services
Respect for intellectual property
Account security and fair usage
Any violation of these terms will void refund eligibility.
Partial refunds may be considered under specific circumstances, including:
Service disruptions or technical downtime
Persistent service dissatisfaction
Overpayments or duplicate charges
Subscription downgrades
Each partial refund will be reviewed individually and granted at the discretion of AceMccQe.
1. Initiating a Request:
Email support@acemccqe.com or use our website’s contact form to submit your refund request.
Include your name, subscription details, reason for refund, and any relevant documentation.
2. Evaluation:
Our support team will review your request, assess your eligibility, and notify you of the outcome.
Refunds are typically processed within 5–10 business days through Stripe.
Processing times may vary depending on your payment method or financial institution.
We appreciate your patience as we ensure all requests are handled promptly and securely.
For refund-related queries, please contact us via:
Email: support@acemccqe.com
Contact Form: Available on our website
Live Chat: On-site customer support
Social Media Pages: Direct messaging options available
